DK99 Privacy Policy – How We Protect Your Data in Pakistan

1. Who We Are

This Privacy Policy applies to DK99, the online casino and sports betting platform accessible at dk99.link. When this policy refers to "DK99", "we", "us", or "our", it refers to the operator of the dk99.link platform and all services offered through it.

DK99 acts as the data controller for personal information collected through the platform. That means we are responsible for deciding how and why your data is collected, stored, and used. This policy explains those decisions in full.

If you have any questions about how DK99 handles your data, or if you want to exercise any of the rights described in this policy, you can contact us at any time at support@dk99.link. Our support team is available 24/7 and handles privacy queries alongside general account support.

2. Data We Collect at DK99

DK99 collects personal data in several ways — directly from you when you register or interact with the platform, automatically from your device as you use the site, and occasionally from third parties such as payment processors or identity verification services.

2.1 Registration Data

When you create a DK99 account, we collect:

• Your full name as it appears on your CNIC or other identification
• Mobile phone number (used as your primary account identifier)
• Date of birth (used for age verification)
• Login credentials (your chosen username/email and a hashed version of your password — we never store passwords in readable form)

2.2 Verification Data

To comply with our obligations to prevent underage gambling and financial crime, DK99 may request:

• A copy of your CNIC (Computerised National Identity Card) or passport
• Proof of address (such as a utility bill or bank statement dated within three months)
• Payment method confirmation (such as a screenshot of your Easypaisa or JazzCash account showing your name and number)

2.3 Financial Transaction Data

When you make deposits or withdraw funds, DK99 records:

• Transaction amounts and dates
• Payment method used (Easypaisa, JazzCash, IBFT, Visa/Mastercard, etc.)
• Transaction reference numbers provided by payment processors
• Account name associated with the payment method (to verify ownership)

2.4 Activity Data

As you use DK99, we automatically collect data about your platform activity, including:

• Games played, bets placed, markets accessed
• Betting history, wager amounts, wins and losses
• Session duration and frequency of platform visits
• Features and pages you interact with

2.5 Technical & Device Data

We collect standard technical information from your device and connection, including:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Referring URL (if you arrived at DK99 from a link elsewhere)
• Session logs including login times and actions taken

3. How DK99 Uses Your Data

Every piece of data DK99 collects is used for a specific, defined purpose. We do not collect data on the possibility it might be useful later. The primary purposes for which we use your personal data are:

• Account management: To create, maintain, and secure your DK99 account, including processing login requests, updating your profile, and managing your balance.
• Identity and age verification: To confirm that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment methods belong to you — not to prevent legitimate players from using the platform, but to meet our obligations and protect all users.
• Payment processing: To facilitate deposits and withdrawals in PKR through your chosen payment method. Transaction data is required to process payments accurately and to trace any issues that arise.
• Game and betting operations: To record, settle, and where necessary investigate bets and gaming sessions. Activity data is also used to detect unusual patterns that may indicate account compromise or attempted fraud.
• Responsible gaming: To monitor for signs of problem gambling and to enforce deposit limits, self-exclusions, and cooling-off periods that players have set for their own accounts.
• Customer support: To respond to your queries, resolve disputes, and investigate complaints. Support agents access the minimum data necessary to handle your specific query.
• Legal compliance: To comply with applicable regulations including anti-money laundering requirements. DK99 is required to maintain records of financial transactions and may be obligated to report suspicious activity to relevant authorities.
• Platform improvement: Aggregated, anonymised data about how players use the platform helps DK99 make product decisions — such as which features to improve, which games to add, and how to make the mobile experience better for Pakistani users.
• Marketing (with consent only): To send you promotional messages, bonus offers, and platform news if you have opted in to marketing communications.

4. Who DK99 Shares Your Data With

DK99 shares personal data only where it is necessary to operate the platform or where we are legally required to do so. We do not sell data. The categories of third parties who may receive your data are:

4.1 Payment Processors

When you make a deposit or withdrawal, your payment details are shared with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or the card network for Visa/Mastercard transactions. These providers have their own privacy policies and are responsible for the data shared with them in the context of processing your transaction.

4.2 Identity Verification Services

Where DK99 uses a third-party service to assist with verifying your identity or CNIC, the minimum data necessary for that verification will be shared with that provider. DK99 uses only services that maintain appropriate data security standards.

4.3 Legal and Regulatory Authorities

DK99 may be required to disclose personal data or transaction records to government agencies, law enforcement, or regulatory bodies when required by applicable law, court order, or legitimate regulatory request. In such cases, disclosure is limited to what is specifically required.

4.4 Technical Infrastructure Providers

Cloud hosting, database management, and security services that support the operation of dk99.link may process personal data as part of their service. These providers operate under contractual obligations to handle data securely and only for the purposes for which it is shared.

5. Cookies & Tracking on DK99

DK99 uses cookies and similar tracking technologies on the dk99.link website. Cookies are small text files stored on your device that help the platform function correctly and help us understand how players use the site.

5.1 Essential Cookies

These cookies are required for DK99 to function. They maintain your login session, remember your language preferences, and protect against certain types of automated attacks. You cannot opt out of essential cookies and continue to use the platform — they are strictly necessary for the service to work.

5.2 Analytics Cookies

DK99 uses analytics tools to understand aggregate patterns of platform use — such as which pages are most visited, where users tend to leave the registration flow, and how long sessions typically last. This data is analysed in anonymised, aggregated form and is not used to identify individual players. You can opt out of analytics cookies in the cookie preferences settings available on the DK99 platform.

5.3 Referral Tracking

If you arrive at DK99 through a referral link shared by another player as part of the Refer a Friend programme, a cookie is used to record that referral source. This is necessary to correctly credit the referring player's account with the applicable reward when you make your qualifying deposit.

6. Data Storage & Security

DK99 takes data security seriously. The measures we have in place to protect your personal information include:

• All data in transit is encrypted using TLS 1.2 or higher.
• Passwords are stored as salted, cryptographic hashes — they cannot be reversed to read your actual password, by DK99 staff or anyone else.
• Payment credentials are not stored by DK99 — they are handled exclusively by the payment providers' own secure systems.
• Access to player data within DK99 systems is restricted to staff with a legitimate operational need. Access is logged and reviewed.
• DK99 conducts regular security reviews of the platform and its data handling infrastructure.
• In the event of a data breach that poses a risk to players, DK99 will notify affected players and take immediate containment action.

No system is perfectly immune to security incidents. While DK99 uses industry-standard protections, we cannot guarantee that breaches will never occur. What we commit to is detecting issues quickly, responding effectively, and communicating transparently with affected players.

7. How Long DK99 Keeps Your Data

DK99 retains personal data for as long as it is necessary for the purposes for which it was collected. In practice, this means:

• Active account data is retained for the full duration that your account remains open and active on DK99.
• Financial transaction records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents are retained for a minimum of five years from the date they were submitted, for the same reason.
• Account closure — if you close your DK99 account, your personal profile data is deactivated. Financial and transaction records required for compliance purposes are retained for the applicable retention period above, after which they are securely deleted.
• Support communications are retained for two years after the issue they relate to is resolved.

8. Your Data Rights as a DK99 Player

As a player on DK99, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@dk99.link with your name, registered mobile number, and a description of your request. We will respond within a reasonable timeframe — typically within 14 days for straightforward requests.

9. Children's Privacy

DK99 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. All registrations require confirmation of age, and DK99 applies age verification checks to accounts where there is any doubt about whether the account holder meets the minimum age requirement.

If we become aware that an account belongs to someone under 18, that account will be closed immediately, gaming activity on the account will be voided, and any remaining balance will be returned to the payment method used for deposits, less any bonus funds that were applied to the account.

If you believe someone under 18 has registered on DK99, please report it to support@dk99.link immediately. We take underage gambling seriously and act on all credible reports.

10. Marketing Communications

DK99 sends marketing messages — including bonus offers, new game announcements, and promotional notifications — only to players who have given explicit consent to receive them. Consent can be given at registration or updated at any time through your account settings.

DK99 marketing messages may be sent via SMS to your registered mobile number or email to your registered email address, depending on the contact preferences you have selected. We do not send unsolicited promotional messages to numbers or addresses not registered on your DK99 account.

To stop receiving marketing communications from DK99, you can:

• Update your communication preferences in your DK99 account settings
• Reply STOP to any SMS received from DK99
• Contact support@dk99.link and request to be removed from marketing lists

Opting out of marketing does not affect transactional messages — for example, deposit confirmations, withdrawal notifications, and security alerts will continue to be sent as these are necessary to operate your account.

11. Changes to This Privacy Policy

DK99 may update this Privacy Policy from time to time. When changes are made, we will update the effective date shown at the top of this page. For significant changes — particularly those that affect how your data is used or your rights — we will notify active players via their registered mobile number or email address before the changes take effect.

Continuing to use DK99 after a revised Privacy Policy comes into effect means you accept the updated policy. If you do not agree with changes to this policy, you have the right to close your account before the changes take effect — contact support@dk99.link to do so.

12. Contact DK99 About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how DK99 has handled your personal information, please get in touch:

We aim to respond to all privacy-related queries within 14 days. For urgent matters — such as suspected unauthorised access to your account — contact support via live chat for the fastest response.